You can expect our home care team to treat your loved one with the thoughtful and respectful care every human being deserves. We are in the business of maintaining the independence of the elderly and those with disabilities or other difficulties. However, we also provide a sense of much needed connection and caring that’s needed too. All of our office staff are DBS police checked and are committed to professional care and support.
Our dedicated home care team in Chelmsford are here to help
Meet the team
Patrick O’ Callaghan
Patrick has a real passion for quality care. He started the company following the poor care that his own father received. Patrick is based within the office and works closely within the team, both operationally and strategically.
Nicky has had a long career within the health and social care setting, and has gained much experience during her 30 years within the sector. Nicky treats everyone as an individual and respects service users choices and wishes. Nicky is often seen out in the community and has close working relationships with staff and service users and their families. Nicky has a diploma in health and social care Level 5.
Carolyn is responsible for the co-ordinating role within the company. Carolyn has an excellent knowledge of the care industry, as a carer and also within an office role. Carolyn heads up an office team of 3 co-ordinators who all have hands on experience of care in the community.
Karen deals with all the financial aspects, such as invoicing Service Users and paying the staff wages.
Katie joined the Company in 2017 and is responsible for admin and recruitment from the initial application through to setting up the carers first visits. Katie is an expert on our electronic PASS system and played an integral role in setting up the change to going paper free within the service users homes. Katie has first-hand experience of care and deals with enquiries from new and existing clients. Katie is also responsible for quality monitoring and ensuring we meet the high standards as set out by the CQC (Care Quality Commission).
Emma joined A1 in December 2013 and has become a well-liked and respected member of the co-ordinating team. Emma has previous experience of working in the care sector. Emma has a gentle, caring nature.
Luke has a great knowledge of the care industry; he has experience of caring in the community and recently joined the co-coordinating team in the office. Luke is friendly and approachable and well-liked by our service users.
Charlotte has experience in care in the community and as a coordinator in the office; Charlotte has a warm and friendly approach to her role.
Jill has worked with our company since 2012. She has over twenty years’ experience working within the field of HR and is very approachable and down to earth. She has worked hard to ensure that our company complies with legislation and policies and procedures are up to date.
Our Co-ordinating Team consists of Charlotte Davies, Emma Chouchene and Luke Miles. The co-ordinating team plan the carers to calls ensuring your calls are covered in a timely manner and deal with any queries from existing clients and enquiries from new clients. Both Luke and Charlotte are experienced carers and understand the role both in and out of the office.
Our Senior carers provide a support role whilst working in the field. They mentor new staff and provide spot checks in the community to ensure the highest level of care possible. Senior staff support the out of hours service outside of office times and at weekends ensuring that queries or problems are dealt with by a member of staff with knowledge of our clients and their specific needs.
We have an outstanding home care team who genuinely care about our service users, and always treat them with respect and ensure that their dignity is upheld at all times - this is not something we just say, it really happens! Our well trained and qualified staff are happy to go the extra mile to provide the best possible outcome for our service users. Our staffs treat everyone as an individual regarding of race, disability, sexual orientation or age. Our care staffs are trained in-house to an excellent level.
Onsite Training Facilities
We are fortunate enough to have our own training facilities onsite and our own trainer. This means that we can train our staff as soon as possible following recruitment. Our Trainer is available to visit service users homes to give advise and guidance where needed. Our Trainer has a good knowledge of the care sector and keeps updated with her skills. Our training suite is fully equipped for learners and our trainer is on hand to advise current and new staff when ever needed.
What Our Customers Say
"Excellent management and staff, highly recommended."
"I would like to thank the office staff for their kindness and help and particularly for helping me out most recently when things seems to be become rather complicated an stressful."
"I would just like to thank you for all the carers who have kindly looked after Charles for such a long time, their help and support has been a great comfort to me. I would also include all the help from the office as they have all been a big help and a kindly voice at the end of the phone. "