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Frequently Asked Questions About Help at Home in Chelmsford

The choice over whether to hire extra help to allow your elderly relative to remain living in their own home is a difficult and often fraught one. We’ve complied a list of questions commonly asked by people considering our services to help you decide if help at home is the right option for you and your loved one.

If you have any questions that are not answered here, please contact our friendly team who will be happy to help.

Which areas do you serve?

A1 Home Care are based in Chelmsford, Essex, and our home carers work within a seven mile radius of Chelmsford.

What are the benefits of working for A1 Home Care?

There are many benefits to joining the team at A1 Home Care, including:

  • Flexible hours – choose working hours that fit with your lifestyle
  • Exceptional pay – we pay all of our staff a competitive wage, with extra money given for weekend work as well as holiday pay
  • Travel allowance – a generous travel allowance is paid per visit
  • Free on-going training – we encourage the professional development of all of our staff and provide full induction and NVQ training
  • Uniforms – staff uniform and other wears are provided by us
  • Career development – we offer our staff lots of opportunities for career progression and development
  • Work phone – we supply all of our home carers with a free mobile phone for use during working hours
  • Company pension scheme – we offer all staff the opportunity to join our company pension scheme

Staff incentive scheme – there is a £125 reward for introducing a friend or family member that comes to join our team

How can I apply to be a home carer with A1 Home Care?

We are always on the look out for talented and dedicated individuals to join the A1 Home Care team. If you are interested in working with us, please visit the Work with A1 page and complete the online application form.

What services do you offer?

At A1 Home Care, we offer the following care and support services:

  • Washing and dressing
  • Continence management
  • Shopping
  • Medication support
  • Support to access the community, such as visits to community facilities
  • Meal preparation and support
  • Cleaning
  • Laundry and ironing
  • Sitting and respite services

Companionship, whether it be a cup of tea and a chat or a short walk with a companion

How does the assessment process work?

Our home help assessment process consists of five stages:

  1. Enquiry – This will usually be conducted over the telephone with you, in order for us to assess the level of support required.
  2. Assessment – Following the initial enquiry, our Registered Manager will conduct an assessment of your care and support needs.
  3. Assessment Review – Once all the information gathered from the initial assessment has been collated, we will arrange a meeting with you to discuss and review our proposed care and support package.
  4. Service Provision – If you are happy with the proposed care and support package, and for A1 Home Care to administer the care, we will then assign one of our experienced care workers to deliver the care package.
  5. Records – For your peace of mind, our care and support workers are required to keep records of the care activities they undertake with each client and any incidents that arise

What are your service hours?

Our staff work from early in the morning to late in the evening – we offer flexible service hours to suit you and your loved one’s needs.



If you have any questions that are not answered here, call our friendly team today: 01245 354 774